Quality assurance and performance management development

Services can be offered on a bespoke basis to organisations or as training sessions to groups of organisations and include:

• introduction to the principals of QA and Performance Management
• reviewing your organisation's existing systems or quality and performance reporting arrangements linked to SLAs, contracts etc.
• choosing a  QA  and performance management system or systems
• implementing QA and performance management in your organisation with appropriate involvement and training for staff, volunteers, trustees and managers

• reviewing the components of quality assurance and performance management which may be of special relevance or interest to your organisation such as:
• Planning - strategic, operational, financial planning
• Governance - statutory requirements; trustees roles and responsibilities
• Creating a user-led organisation with user-focused services and products
• Financial and People Management
• Communications, Media, Marketing
• Sustainability and becoming 'fit for purpose'
• Modernisation and commissioning

Bette Baldwin is a licensed PQASSO mentor and can offer specialist support, advice, training and ongoing mentoring for organisations wishing to investigate or begin implementing the PQASSO quality assurance system.